Privacy Policy for AIHelpTeam.com

Last updated: September 6, 2025

At AIHelpTeam.com, powered by Dilon Solutions LLC, your privacy is critically important to us. We are committed to safeguarding your personal information and being transparent about how we collect, use, and protect it. This Privacy Policy explains what information we collect, how we use it, your rights, and the choices you have.

By using our website, chatbot, and services (“Services”), you agree to this Privacy Policy. If you do not agree, please discontinue using our Services.

1. Information We Collect

We collect different types of information to provide and improve our Services:

a. Information You Provide Directly

• Personal Identification: Name, email address, phone number, billing/shipping address.

• Account Credentials: Username and password (encrypted).

• Payment Details: Provided at checkout. Full payment card data is processed securely by Stripe, PayPal, Paystack, or other third-party payment gateways; we do not store this information.

• Support Requests: Any information you provide when contacting us (e.g., problem descriptions, attachments).

b. Information Collected Automatically

• Device Information: IP address, browser type, operating system, device identifiers.

• Usage Information: Pages visited, actions taken in chatbots, time spent on Services.

• Cookies & Tracking Technologies: See Section 4 for details.

c. Business and Integration Data

When you connect our chatbot to other platforms (e.g., WhatsApp, Instagram, Facebook, Shopify, WordPress), we may collect integration-related information such as:

• Business page IDs, API tokens, and settings.

• Customer interaction logs to improve automated responses.

2. How We Use Your Information

We use your data for the following purposes:

• Service Delivery: Provide, manage, and improve our AI chatbot services.

• Payment Processing: Handle transactions, subscriptions, and billing securely.

• Customer Support: Respond to inquiries, provide assistance, and resolve issues.

• Personalization: Tailor chatbot responses, improve user experience, and recommend features.

• Security & Fraud Prevention: Detect unauthorized activity, protect against fraud, and maintain account security.

• Legal Compliance: Meet regulatory obligations, such as tax and anti-money laundering laws.

3. How We Share Information

We do not sell or rent your personal information. We may share it only in the following cases:

• Payment Processors: Stripe, PayPal, Paystack, or other gateways for secure payment handling.

• Service Providers: Trusted partners who support operations (hosting, analytics, email delivery).

• Platform Integrations: With third-party services you choose to integrate (WhatsApp, Instagram, Shopify, etc.).

• Legal Compliance: With regulators or law enforcement if required by law or to enforce our rights.

• Business Transfers: In case of merger, acquisition, or sale of assets, your data may be transferred.

4. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

• Remember login sessions and preferences.

• Track website performance and analytics.

• Deliver targeted content and marketing.

You can disable cookies in your browser, but some features of the Service may not function properly without them.

5. Data Security

We implement strict security measures, including:

• SSL encryption for all communications.

• Secure cloud hosting with restricted access.

• Role-based data access controls for staff.

• Regular system monitoring for vulnerabilities.

While we strive to protect your data, no system is 100% secure. You share information with us at your own risk.

6. Data Retention

We retain personal data only for as long as necessary to:

• Deliver Services.

• Fulfill legal, tax, and accounting obligations.

• Resolve disputes and enforce agreements.

When no longer required, data is securely deleted or anonymized.

7. Your Privacy Rights

Depending on your jurisdiction, you may have the following rights:

• Access & Portability: Request a copy of your data.

• Correction: Update inaccurate or incomplete information.

• Deletion: Request deletion of your personal data (“right to be forgotten”).

• Restriction: Limit how we use your data.

• Objection: Opt out of marketing or data processing.

• GDPR (EU/UK): Enhanced rights including data portability and complaint to regulators.

• CCPA (California): Right to know, delete, and opt out of sale of personal data (we do not sell data).

To exercise rights, email us at [email protected].

8. International Data Transfers

If you access our Services outside the United States, your data may be transferred to and processed in the U.S. or other countries. We ensure adequate safeguards are in place in compliance with applicable law.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices. Please review their policies before sharing information.

10. Children’s Privacy

Our Services are not intended for children under 13. We do not knowingly collect personal data from minors. If we discover such data, it will be deleted immediately.

11. Changes to This Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with the revised “Last Updated” date. Continued use of our Services after changes means you accept the updated terms.

12. Contact Us

If you have questions about this Privacy Policy or how we handle your data, please contact us:

📧 [email protected]
📧 [email protected]
🌐 www.aihelpteam.com

Contact Us If you have questions or concerns about this Privacy Policy, please contact us at:

AIHelpTeam
Email: [email protected]
Website: https://aihelpteam.com